# After an upgrade to R81.20 JHF Take 79/84/89 or to R81.10 JHF Take 169, some tabs in SmartView and SmartConsole may fail to open

**Product**: Security Management  
**Version**: R81 (EOS), R81.10 (EOS), R81.20  
**OS**: Gaia  
**Last Modified**: 2024-11-13

## Symptoms

- After an upgrade to R81.20 Jumbo Hotfix Accumulator Take 79/84/89 or to R81.10 Jumbo Hotfix Accumulator Take 169, no statuses are displayed in the Gateway overview tab.
- After an upgrade to R81.20 Jumbo Hotfix Accumulator Take 79/84/89 or to R81.10 Jumbo Hotfix Accumulator Take 169, opening a new tab in Logging & Monitoring View tab in SmartConsole or opening a new tab in SmartView returns one of these errors:
  
  _"SmartView Is not available",_
  
  _"SmartView server certificate is invalid",_
  
  _"Unexpected error. Close your client and try again",_
  
  _"HTTP ERROR 500",_
  
  _"Problem accessing /smartview/embedded/. Reason: Server Error"._
- After an upgrade to R81.20 Jumbo Hotfix Accumulator Take 79/84/89 or to R81.10 Jumbo Hotfix Accumulator Take 169, the "hitcount" in the policy is shown as 0

## Cause

This is a cosmetic issue only.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 90  
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 171  
- [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 106

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version, and Symptoms. It may not work in other scenarios.