PDPD process crashes and becomes unresponsive

Product: Identity Awareness
Version: R81.10 (EOS), R81.10.X, R81.20, R82
OS: Gaia, Gaia Embedded
Last Modified: 2026-05-26

Symptoms

• Users are unable to access resources due to access role-based policies.
• The PDP daemon is either not running or not responding to PDP command.
• In the environment, there exists an LDAP Authentication Unit (AU) with no processors for authentication.
• The fetch_by_SID feature is enabled.
• Debug lines before the crash, empty domain SID. We tried all AU but could not locate domain SID.

Cause

The issue occurred because an Account Unit lacked authentication processors. When the PDPD process tried to authenticate a user with fetch_by_SID enabled, it triggered a problematic flow, leading to a PDPD crash on every authentication attempt.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 103
• Jumbo Hotfix Accumulator for R81.20 starting from Take 99
• Jumbo Hotfix Accumulator for R81.10 starting from Take 173

If you are running R82 or choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions: Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2024-10-21
Last Modified: 2026-05-26