Error: "No matching appID candidates found for 'push'" message appears when modifying push notification settings on Capsule Workspace

Product

Capsule Connect

Version

E88.x

Platform

Mobile Devices

Last Modified

2025-03-20

Symptoms

• Saving changes to push notification settings shows the error message:

No matching appID candidates found for 'push'

• These error messages appear in cpvnd debug:
  • [MobileApp] [CVPN_INFO] Cvpn::MobileAppManager::addRegistrationsAccordingToPushType: Called with pushType 0
  • [PUSH] [CVPN_WARNING] Cvpn::PushManager::registerPushToBmails: Resulting registration vector is empty, can't register for 'push'.
  • [PUSH] [CVPN_WARNING] Cvpn::PushManager::registerNewAppIDsForPush: 'registerPushToBmails' failed.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 99

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2025-01-07

Last Modified: 2025-03-20

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