Check Point Firewall Appliance 9000, 19000, 29000 with the 4-Port 10/25G SFP28 Acceleration Card crashes if the appliance is booted without the required Jumbo Hotfix Accumulator

Product: Check Point Appliances
Version: R81.20
OS: Gaia
Platform: 19000, 29000, 9000
Last Modified: 2025-05-21

Symptoms

• Quantum Force Appliance 9000, 19000, 29000 with the 4-Port 10/25G SFP28 Acceleration Card (CPAC-4-10/25F-DA) installed crashes if the appliance is booted without the required Jumbo Hotfix Accumulator.

Cause

Before installing the 4-Port 10/25G SFP28 Acceleration Card (CPAC-4-10/25F-DA) into the appliance, it is necessary to install the required Take of the Jumbo Hotfix Accumulator.

Problematic Scenario 1:

1. Some Take of the R81.20 Jumbo Hotfix Accumulator is installed that is lower than the required Take, or the R81.20 Jumbo Hotfix Accumulator is not installed at all.
   As a result, it does not contain the required software support for this Acceleration Card.
2. An administrator powers off the appliance.
3. An administrator installs the Acceleration Card.
4. An administrator powers on the appliance.

Problematic Scenario 2:

1. The required Take of the R81.20 Jumbo Hotfix Accumulator is installed.
2. The appliance and the Acceleration Card work as expected.
3. An administrator restores the appliance to factory defaults while the Acceleration Card is still installed.
4. The default R81.20 Gaia image does not contain the required software support for this Acceleration Card.

Problematic Scenario 3:

1. The required Take of the R81.20 Jumbo Hotfix Accumulator is installed.
2. The appliance and the Acceleration Card work as expected.
3. An administrator removes the required Take of the R81.20 Jumbo Hotfix Accumulator.
4. The default R81.20 Gaia image (or the Take of the R81.20 Jumbo Hotfix Accumulator that is lower than the required Take) does not contain the required software support for this Acceleration Card.

Solution

Requirements

Workaround for Scenario 1 - The appliance has the R81.20 Jumbo Hotfix Accumulator Take that is lower than required or does not have the R81.20 Jumbo Hotfix Accumulator at all

1. Install the required Take of the R81.20 Jumbo Hotfix Accumulator. To minimize the number of reboots, do not reboot the appliance, if possible.
2. Power off the appliance.
3. Install the 4-Port 10/25G SFP28 Acceleration Card into the appliance.
4. Power on the appliance.

Workaround for Scenario 2 - Restoring to factory defaults

1. Power off the appliance.
2. Remove the 4-Port 10/25G SFP28 Acceleration Card from the appliance.
3. Power on the appliance.
4. Restore the appliance to factory defaults.
5. Install the required Take of the Jumbo Hotfix Accumulator. To minimize the number of reboots, do not reboot the appliance, if possible.
6. Power off the appliance.
7. Install the 4-Port 10/25G SFP28 Acceleration Card into the appliance.
8. Power on the appliance.

Workaround for Scenario 3 - Uninstalling the required Take of the R81.20 Jumbo Hotfix Accumulator

1. Power off the appliance.
2. Remove the 4-Port 10/25G SFP28 Acceleration Card from the appliance.
3. Power on the appliance.
4. Uninstall the required Take of the R81.20 Jumbo Hotfix Accumulator. Warning - It is not supported to install the 4-Port 10/25G SFP28 Acceleration Card. To install this card again, you must follow "Workaround for Scenario 1".
5. Reboot the appliance.

Article Properties

Access Level: General
Status: Approved
Date Created: 2025-01-30
Last Modified: 2025-05-21