The rad_resp_slow process stops working on the Security Gateway

Product: Anti-Bot, Anti-Virus, URL Filtering
Version: R81.10 (EOS), R81.20, R82
OS: Gaia
Last Modified: 2025-07-07

Symptoms

• The Resource Advisor (RAD) process rad_resp_slow stops working and creates a core dump file in the /var/log/dump/usermode/ directory.
• Browsing to Internet web sites becomes very slow.

Solution

RAD extended flow information is now logged into a cyclic CSV file - $FWDIR/log/rad_events/rad_flows.csv. This enhancement provides visibility into RAD connections, helping to monitor and troubleshoot.

The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 25
• Jumbo Hotfix Accumulator for R81.20 starting from Take 101
• Jumbo Hotfix Accumulator for R81.10 starting from Take 177

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version, and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2025-02-04
Last Modified: 2025-07-07