"Log Servers" tab in the Logs & Monitoring \ Logs & Events view is missing

Product: Multi-Domain Security Management, Security Management
Version: R81.10 (EOS), R81.20, R82
Last Modified: 2025-06-23

Symptoms

• The "Log Servers" tab in the R81.x Logs & Monitoring / R82 Logs & Events view of SmartConsole is not visible.
• Super user is able to see Log Server tabs but no other administrators can see it.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 25
• Jumbo Hotfix Accumulator for R81.20 starting from Take 101
• Jumbo Hotfix Accumulator for R81.10 starting from Take 177

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:
Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2025-02-17
Last Modified: 2025-06-23