sk183256 - Mobile Access services fail to start on a Virtual System

Mobile Access services fail to start on a Virtual System

Product: Mobile Access / SSL VPN, VSX (Traditional)

Version: R81.20

Last Modified: 2025-12-18

Symptoms

After enabling Mobile Access blade on a Virtual System, Mobile Access services do not run, and the Mobile Access portal cannot be reached.
When attempting to start or restart Mobile Access services with the "cvpnstart" or "cvpnrestart" command, this CPWD error appears:

    cpwd_admin: Usage Error, too many environment variables (80 at most)
    ```

## Solution

This problem was fixed. The fix is included starting from:

- [Check Point R82](https://support.checkpoint.com/results/sk/sk181127)
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 120
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 183

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General

**Status**: Approved by TAC

**Date Created**: 2025-03-17

**Last Modified**: 2025-12-18