# "Management rejected fetch for this module - version matching problem" error when running the "fw vsx fetch" command on an R81.x Scalable Platform (Maestro and Chassis) in VSX mode with an R82 Security Management Server

## Product
Maestro HyperScale Firewall, Scalable Chassis, VSX (Traditional)

## Version
R81 (EOS), R81.10 (EOS), R81.20, R82

## Last Modified
2025-09-14

## Symptoms

- The "`fw vsx fetch`" command fails with this error:
  
  "`Management rejected fetch for this module - version matching problem`"

**Note**: The "`vsx fetch`" command fetches the most current configuration files from the Security Management Server or Multi-Domain Management Server and applies them to the Virtual System Extension (VSX) Gateway, ensuring it is up to date.

- The RMA Restore tool may fail with a similar error when executing the "`fw vsx fetch`" command.

**Note**: The RMA (Return Merchandise Authorization) Restore Tool is part of the Central Deployment Tool (CDT), which automates the process of restoring a backup configuration to a replacement Security Gateway.

- The "`sp_upgrade`" script may fail with a similar error when executing the "`fw vsx fetch`" command.

**Note**: The "`sp_upgrade`" script upgrades software on Maestro Security Groups.

## Cause
This issue occurs when the VSX policy is compiled using an incorrect version. Specifically, it affects environments where:

- The Security Management Server or Multi-Domain Management Server has been upgraded to version R82.
- The VSX Gateway or VSX Cluster remains version R81.x.

## Solution
This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for Quantum Force 3900 Appliances](https://support.checkpoint.com/results/sk/sk183557) starting from Take 22
- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 36

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).