# User not matched to Entra ID Access Roles when part of more than 100 Entra ID groups

**Product**: Identity Awareness  
**Version**: R81.10 (EOS), R81.20, R82  
**Last Modified**: 2025-12-29

## Symptoms

- Users who authenticate themselves using Entra ID cannot access resources behind an Identity Awareness Gateway, even though the users have the necessary Access Roles.
- In Entra ID, the user is a member of more than 100 groups.
- On the Identity Awareness Gateway, the users are defined in nested groups.
- On the Identity Awareness Gateway, the users do not get all of the access roles that are associated with the nested groups.

## Cause

Identity Awareness considers only the user's first 100 groups in Entra ID.

## Solution

#### For R81.10 and R81.20:

This problem was fixed. The fix is included starting from:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 60
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 90
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 173

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ( [Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### For R82:

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2025-04-21  
**Last Modified**: 2025-12-29