# Policy installation delayed due to FWM process load

## Product
Security Management

## Version
R81.10 (EOS), R81.20, R82

## OS
Gaia

## Last Modified
2025-12-18

## Symptoms
- Policy installation took about 20 minutes. Out of these, policy conversion lasted for 12 to 16 minutes. Debug data was collected using [sk159452](https://support.checkpoint.com/results/sk/sk159452):

```
11/04/25 21:14:40,125 DEBUG

com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask$OutputProcessor.processLine:1 [Thread-7899]: [owner:unboundedTaskExecutor-24,id:370a8e7a-7643-4ad1-af4e-79c7c483145a] Got line: '[FWM 158144 4011292672]@XPJMGMTCHECKPOINT01[11 Apr 21:14:40][PLCY_INST_TIMING] [21:14:40:125.] [CConversionManager::GetByTag] [Start convert component: \{90CEC527-AC03-4192-A941-BA934E3E56C8}]'
```

...<>...

```
11/04/25 21:26:21,256 DEBUG

com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask$OutputProcessor.processLine:1 [Thread-7899]: [owner:unboundedTaskExecutor-24,id:370a8e7a-7643-4ad1-af4e-79c7c483145a] Got line: '[FWM 158144 4011292672]@XPJMGMTCHECKPOINT01[11 Apr 21:26:21][PLCY_INST_TIMING] [21:26:21:256.] [CConversionManager::GetByTag] [End convert component: \{90CEC527-AC03-4192-A941-BA934E3E56C8}]'
```
- FWM process consumed 100% of CPU resources, while the policy installation progress in SmartConsole remained at 50%.

## Solution
This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 41
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 115
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 183

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
Access Level: General

Status: Approved by TAC

Date Created: 2025-07-17

Last Modified: 2025-12-18