SNMP queries for ASG branch stop working after upgrade on the Maestro Security Group when IPv6 is enabled

Product

Maestro HyperScale Firewall

Version

R81.20

OS

Gaia

Last Modified

2025-10-08

Symptoms

• SNMP OIDs in the ASG branch stopped working after upgrading to R81.20 Jumbo Hotfix Take 89 or higher on Maestro Security Group.
• Other SNMP queries, such as hostname, uptime, and other, work as expected.
• snmpwalk for the asg-related OIDs (for example, Throughput details in 'asg perf' output) does not return an expected value.
• IPv6 is enabled in the Maestro environment.

The command below returns: "Relevant for Scalable Platform only".

[Expert@hostname-ch01-01:0]# cat /proc/ppk6/performance
Relevant for Scalable Platform only

• The command below returns:

[Expert@hostname-ch01-01:0]# /bin/bash /opt/CPsmo-R81.20/bin/perf_data_collector.tcl
can't read "stats(ipv6,system_total,traffic,sxl_pps)": no such element in array

Cause

The SNMP daemon is called as expected but it fails during runtime. It fails on accessing an IPv6-related element in the "stats" array.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R81.20 starting from Take 118

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:
Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2025-07-06
Last Modified: 2025-10-08