# Excessive memory consumption in the FWK Process when handling multiple files over single FTP connection

**Product**: SecureXL  
**Version**: R81.10 (EOS), R81.20, R82  
**OS**: Gaia  
**Last Modified**: 2026-02-18

## Symptoms  
- The FWK process memory consumption grows from approximately 3 GB after boot to over 11 GB after several days.  
- Abrupt release of substantial memory chunks (such as 10 GB) during peak utilization periods, resulting in session terminations and network connectivity disruptions.  
- The issue occurs when numerous files are transmitted through a single FTP connection session.

## Cause  
Increasing memory consumption stems from active connection memory allocation.

## Solution  
This problem was fixed. The fix is included in:
- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 73  
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 122  
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 183

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**  
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

This **immediate workaround** is available:
1. In SmartConsole, navigate to **Security Policies** > **Threat Prevention Policy** >  
2. In the policy rule table, select the **Track** Column.  
3. Right-click the cell in the "Track" column for the relevant rule.  
4. Clear the "Forensics" checkbox in the drop-down menu:  
     
5. Install the policy.  
6. Delete all of the FTP connections.

Refer to [sk103876 - How to manually delete an entry from the Connections Table](https://support.checkpoint.com/results/sk/sk103876).

#### NOTE  
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties  
**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2025-07-15  
**Last Modified**: 2026-02-18