QoS policy is not installed after rebooting an R82 Security Gateway

Symptoms

• After rebooting the Security Gateway or running cpstop ; cpstart, the QoS policy is no longer present. You can verify the status of QoS with the command # fgate stat.

• SmartConsole shows an alert regarding the Security Gateway that contains thus error: "QoS is not installed".

• The QoS policy is enabled and can be installed successfully.

• It is not possible to fetch the policy with the command # fgate fetch -f.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 73

If you choose not to upgrade, Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. CPinfo file from the Management Server involved in the case.
2. CPinfo file from the Security Gateway / each Cluster Member / Security Group involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2025-07-28

Last Modified: 2026-02-18