# QoS policy is not installed after rebooting an R82 Security Gateway

## Symptoms

- After rebooting the Security Gateway or running `cpstop ; cpstart`, the QoS policy is no longer present. You can verify the status of QoS with the command `# fgate stat`.

- SmartConsole shows an alert regarding the Security Gateway that contains thus error: "`QoS is not installed`".

- The QoS policy is enabled and can be installed successfully.

- It is not possible to fetch the policy with the command `# fgate fetch -f`.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 73

If you choose not to upgrade, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2025-07-28

Last Modified: 2026-02-18