SmartConsole does not display logs from the Multi-Domain Server and Multi-Domain Log Modules after upgrade to R82

Product: Multi-Domain Security Management
Version: R82
Last Modified: 2026-06-01

Symptoms

• SmartConsole does not display logs from the Multi-Domain Server and Multi-Domain Log Modules after upgrade to R82.
• Solr core dumps are generated in this directory:

/var/log/dump/usermode

• $INDEXERDIR/log_indexer.elg file shows these messages:

    [4102028096][14 Aug  8:48:17] RFLIndexDoer::sendToSolr: I'm sleep
    [4102028096][14 Aug  8:48:17] RFLIndexDoer::sendToSolr: SOLR error_type is - 1
    ```
- `$RTDIR/log/RFL.log` file shows this message:

`Failed to connect to https://<IP>:8211`

## Cause

Solr indexing engine stops working due to insufficient Java heap space.

Core dump includes:

`0SECTION       TITLE subcomponent dump routine`
    `NULL           ===============================`
    `1TICHARSET     ANSI_X3.4-1968`
    `1TISIGINFO     Dump Event "systhrow" (00040000) Detail "java/lang/OutOfMemoryError" "Java heap space" received`
    `1TIDATETIMEUTC Date: [date] at [time] (UTC)`
    `1TIDATETIME    Date: [date] at [time]`

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 39

If you choose not to upgrade, as a workaround, increase the maximum allowed heap size for the `Solr` process:

1. Check the current heap size setting. Run:
    
    `cat $MDS_FWDIR/conf/cpmServerSettings.props | grep -i RFL_SOLR_MAX_HEAP=`
2. Double the current heap size using the override script. Run:
    
    `cd $MDS_FWDIR/scripts/`
    
    `./override_server_setting.sh -p RFL_SOLR_MAX_HEAP <new_value>`

For example, if the current value is 2048, change it to 4096:
    
    `./override_server_setting.sh -p RFL_SOLR_MAX_HEAP 4096`
3. Restart the Multi-Domain Server services to apply the changes. Run:
    
    `mdsstop;mdsstart`

Note: If issue is not fixed after increasing to 4096 you can increase again the value (to 8192 in that case).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
**Access Level**: General  
**Status**: Approved by TAC  
**Date Created**: 2025-08-19  
**Last Modified**: 2026-06-01