Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2-2000245) or (Error code: 0-2-2000264)

Symptoms

• Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2-2000245) or (Error code: 0-2-2000264).
• Some Updatable Objects in SmartConsole appear without icons.
• Deleting the $FWDIR/database/dynamic_objects.db file on the Security Gateway temporarily resolves the issue, but it returns on the next policy installation.
• The solution in sk178886 does not resolve the issue or resolves it only for a few days until the next automatic IPS update.

Cause

The Security Management Server incorrectly handles Updatable Objects during automatic IPS updates.

During automatic IPS updates, the Security Management Server receives a cache-clear trigger that deletes the "extender list", which stores metadata for Updatable Objects. This prevents proper initialization, causing missing icons and policy install failures.

Solution

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NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: Advanced Status: Approved by TAC Date Created: 2025-08-25 Last Modified: 2026-06-04