# Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2-2000245) or (Error code: 0-2-2000264)

## Symptoms

- Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2-2000245) or (Error code: 0-2-2000264).
- Some Updatable Objects in SmartConsole appear without icons.
- Deleting the _$FWDIR/database/dynamic_objects.db_ file on the Security Gateway temporarily resolves the issue, but it returns on the next policy installation.
- The solution in [sk178886](https://support.checkpoint.com/results/sk/sk178886) does not resolve the issue or resolves it only for a few days until the next automatic IPS update.

## Cause

The Security Management Server incorrectly handles Updatable Objects during automatic IPS updates.

During automatic IPS updates, the Security Management Server receives a cache-clear trigger that deletes the "extender list", which stores metadata for Updatable Objects. This prevents proper initialization, causing missing icons and policy install failures.

## Solution

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#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

Access Level: Advanced
Status: Approved by TAC
Date Created: 2025-08-25
Last Modified: 2026-06-04