SNMP query for OIDs "vsxStatusInterfaceRxBytes" and "vsxStatusInterfaceTxBytes" always returns "0"

Product: VSX (Traditional)
Version: R81.20, R82
OS: Gaia
Last Modified: 2025-12-18

Symptoms

• SNMP query for these OIDs always returns "0":

  • vsxStatusInterfaceRxBytes

    Example:

    SNMPv2-SMI::enterprises.2620.1.16.22.5.1.7.1.0 = Counter64: 0

• vsxStatusInterfaceTxBytes

  Example:

  CHECKPOINT-MIB::vsxStatusInterfaceTxBytes.1.0 = Counter64: 0

• The issue started after installing the R81.20 Jumbo Hotfix Accumulator Take 99.

Cause

The OID data uses the integer64 format instead of the string format.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 44
• Jumbo Hotfix Accumulator for R81.20 starting from Take 119
• Jumbo Hotfix Accumulator for R81.10 starting from Take 183

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2025-08-29
Last Modified: 2025-12-18