# SNMP query for OIDs "vsxStatusInterfaceRxBytes" and "vsxStatusInterfaceTxBytes" always returns "0"

Product: VSX (Traditional)  
Version: R81.20, R82  
OS: Gaia  
Last Modified: 2025-12-18

## Symptoms

- SNMP query for these OIDs always returns "0":
  
  - `vsxStatusInterfaceRxBytes`
    
    Example:
    
    `SNMPv2-SMI::enterprises.2620.1.16.22.5.1.7.1.0 = Counter64: 0`

- `vsxStatusInterfaceTxBytes`
    
    Example:
    
    `CHECKPOINT-MIB::vsxStatusInterfaceTxBytes.1.0 = Counter64: 0`
- The issue started after installing the R81.20 Jumbo Hotfix Accumulator Take 99.

## Cause

The OID data uses the integer64 format instead of the string format.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 44
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 119
- [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 183

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

Access Level: General  
Status: Approved by TAC  
Date Created: 2025-08-29  
Last Modified: 2025-12-18