# Policy installation on a Virtual System fails without an error message

**Product**: VSX (Traditional)  
**Version**: R81.10 (EOS), R81.20, R82, R82.10  
**OS**: Gaia  
**Platform**: 23000 (EOL)  
**Last Modified**: 2026-07-23

## Symptoms

- Policy installation on one Virtual System (VS) fails without a visible error message.
- The `FW_FULL` process unexpectedly exits and generates a core dump file during the policy installation.
  
  Note: The `FW_FULL` core dump file (`fw_full.#pid#.core.gz`) appears in the `/var/log/dump/usermode/` directory.
- The Watchdog process (`CPWD`) automatically restarts the `FW_FULL` process.
- A spike in CPU usage (see the `var/log/messages` file) occurs on the affected thread and core when the `FW_FULL` process unexpectedly exits.
- Repeated log messages refer to:
  - Invalid table names
  - Missing or inaccessible content security components
  - Failures related to file access, port configuration, or policy retrieval

**Example**:
```
Invalid argument fwauthd_is_acapd_needed: malware_policy_get_is_anti_bot_blade() failed
is_urlf_ssl_enabled: advanced_uf_blade not-installed fwd_reload_event
```

## Cause

A memory handling issue in the FW_FULL process caused the policy installation to fail.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 158

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.