SD-WAN Monitoring page displays inflated values in the "Top Applications" section

Symptoms

• In the Infinity Portal, under Quantum SD-WAN > Monitor > Dashboard, the "Top Applications" section may show unrealistic values. For example, it reports multiple petabytes of throughput in less than 24 hours.

Cause

A calculation error for "Top Applications" caused the inflated values.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 103
• Jumbo Hotfix Accumulator for R81.20 starting from Take 158

If you choose not to upgrade, Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

For faster resolution and verification, collect these files:

1. CPinfo file from the Management Server involved in the case.
2. CPinfo file from the Security Gateway / each Cluster Member / Security Group involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2025-11-15
Last Modified: 2026-07-23