Compliance Blade report displays inconsistent or outdated information

Product

Compliance
Version R81.10 (EOS), R81.20, R82, R82.10
OS Gaia
Last Modified 2026-05-26

Symptoms

• The status of Security Gateways in the Compliance Blade report does not refresh according to the selected report.

Example:
A Security Best Practice check (example: "Check that the syslog messages are being sent to the Security Management Server") may show "Poor", while the "Relevant Objects view" lists all Security Gateways as "Secure."

• A scan indicates that X rules are non-compliant, but the report shows only Y rules.

• Re-scanning and rebooting do not resolve the issue.

Cause

Corruption in an internal database cache table caused inconsistent or outdated data being presented in Compliance Blade reports.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 103
• Jumbo Hotfix Accumulator for R81.20 starting from Take 126

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level General
Status Approved by TAC
Date Created 2025-11-15
Last Modified 2026-05-26