# Compliance Blade report displays inconsistent or outdated information

## Product
**Compliance**  
**Version** R81.10 (EOS), R81.20, R82, R82.10  
**OS** Gaia  
**Last Modified** 2026-05-26

## Symptoms

- The status of Security Gateways in the Compliance Blade report does not refresh according to the selected report.

Example:  
A Security Best Practice check (example: "Check that the syslog messages are being sent to the Security Management Server") may show "Poor", while the "Relevant Objects view" lists all Security Gateways as "Secure."

- A scan indicates that X rules are non-compliant, but the report shows only Y rules.

- Re-scanning and rebooting do not resolve the issue.

## Cause

Corruption in an internal database cache table caused inconsistent or outdated data being presented in Compliance Blade reports.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 103
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 126

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

**Access Level** General  
**Status** Approved by TAC  
**Date Created** 2025-11-15  
**Last Modified** 2026-05-26