# Unable to enter Virtual System with "virtual-system-access all" configured

## Product
- **VSX (Traditional)**

## Version
- **R81.20, R82, R82.10**

## OS
- **Gaia**

## Last Modified
- **2026-07-23**

## Symptoms
- Assigning "`virtual-system-access all`" to a role does not grant access to all Virtual Systems as expected.
- After configuring TACACS for non-local Gaia authentication, attempts to assign specific virtual system access to roles fail.
- Users cannot access virtual systems when Expert Mode is combined with Virtual System's specific permissions.

## Cause
The system fails to properly evaluate the "`all virtual systems`" permission during user authentication, resulting in no Virtual System access granted.

## Solution
This problem was fixed. The fix is included in:
- [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 158

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

This **workaround** is also available:
- Configure "`virtual-system-access`" with " _0_" as a specific virtual system and add all virtual systems to it: `add rba role <role> virtual-system-access 0,all`

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
- **Access Level**: General
- **Status**: Approved by TAC
- **Date Created**: 2025-11-04
- **Last Modified**: 2026-07-23