Unable to create or view Suspicious Activity Monitoring (SAM) rules in SmartView Monitor on a standalone device

Product

Security Gateways, SmartView Monitor

Version

R81.20, R82, R82.10

Last Modified

2026-07-23

Symptoms

• Cannot create or fetch Suspicious Activity Monitoring (SAM) rules in SmartView Monitor. Trying to fetch SAM rules in SmartView Monitor returns this error: " Unable to fetch suspicious Activity rules from: ".
• Fetching SAM rules from the Security Gateway using the "fw sam" command returns: " sam: (0/1) failed 'Inhibit Drop Close src ip 1.1.1.1 on '".
• Debugging with the command: fw debug fwd on TDERROR_ALL_ALL=1; tail -F $FWDIR/log/fwd.elg > FWD_sam.txt repeatedly shows:

" Could not find info for ...sam_proxy_server... opsec_init_entity_sic: Authentication not initialized...".

• Using the procedure in sk127352 - "Unable to fetch Suspicious Activity Rules from : (Gateway Name)" error message does not resolve the issue.

Cause

In a standalone environment, the connections incorrectly open from the Security Gateway instead of from the Security Management Server.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82.10 starting from Take 36
• Jumbo Hotfix Accumulator for R82 starting from Take 118
• Jumbo Hotfix Accumulator for R81.20 starting from Take 158

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General

Status: Approved by TAC

Date Created: 2025-11-24

Last Modified: 2026-07-23