Login to SmartConsole may fail intermittently

Symptoms

• Intermittent failures to log in to SmartConsole.
• SmartConsole fails to open the policy package with the warning " Could not load the selected policy".
• The api status command shows API readiness test failed in the Overall API Status section.
• Restarting the API server (with the api restart command) or the Management Server resolves the issue only temporarily.
• The ps aux | grep -i "fwm -A" command during the issue shows multiple MINIFWM processes.

Cause

The MINIFWM process gets stuck and new login requests cannot be processed.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82 starting from Take 73
• Jumbo Hotfix Accumulator for R81.20 starting from Take 122

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2025-11-18
Last Modified: 2026-03-06