# Login to SmartConsole may fail intermittently

## Symptoms

- Intermittent failures to log in to SmartConsole.
- SmartConsole fails to open the policy package with the warning " _Could not load the selected policy_".
- The `api status` command shows `API readiness test failed` in the `Overall API Status` section.
- Restarting the API server (with the `api restart` command) or the Management Server resolves the issue only temporarily.
- The `ps aux | grep -i "fwm -A"` command during the issue shows multiple MINIFWM processes.

## Cause

The MINIFWM process gets stuck and new login requests cannot be processed.

## Solution

This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 73
- [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 122

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

#### NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties

Access Level: General  
Status: Approved by TAC  
Date Created: 2025-11-18  
Last Modified: 2026-03-06