# Saving VSX configuration changes fails

## Product
Multi-Domain Security Management, Security Management, VSX (Traditional)

## Version
R82

## Last Modified
2025-12-31

## Symptoms
- Saving VSX configuration changes fails with the " _Failed to extract FW1 policy details! Skipping state directory overwrite_" message.

- VSX configuration appears to apply successfully on individual Virtual Systems (VSs), but the overall operation completes with errors.
- Warning persists in Virtual System Properties even after clicking "OK" without making changes.

- Core dumps are generated for the FWM process on the Security Management Server.

## Cause
The error message " _Failed to extract FW1 policy details! Skipping state directory overwrite._" occurs when the VSX utility cannot read or extract the details of the currently installed policy from the _$FWDIR/state/local/FW1/_ directory.

## Solution
This problem was fixed. The fix is included in:

- [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 41

If you choose not to upgrade, Check Point can supply a **Hotfix**. [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

#### NOTE
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

## Article Properties
Access Level: General
Status: Approved by TAC
Date Created: 2025-12-31
Last Modified: 2025-12-31