The "Logs" column in the Threat Prevention report incorrectly displays a count of "0" for all protections

Product

Logging and Status

Version

R81.20, R82, R82.10

OS

Gaia

Platform

Smart-1

Last Modified

2026-05-26

Symptoms

• The "Top Protections" pane, in the Threat Prevention report, incorrectly displays a count of "0" logs for all protections, even when events are actually logged. It is not possible to sort "Top Protections" by log volume because of incorrect data.
• All other reports display accurate log and event counts.

Cause

Discrepancy between the formats prevents the log parser from correctly extracting and counting the suppressed log values for the "Top Protections" aggregation.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82.10 starting from Take 19
• Jumbo Hotfix Accumulator for R82 starting from Take 103

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level General

Status Approved by TAC

Date Created 2025-12-31

Last Modified 2026-05-26