Excessive log entries for RADIUS users logging into Gaia Portal

Product: Security Gateways
Version: R81.20
Last Modified: 2026-07-22

Symptoms

• When Remote Authentication Dial-In User Service (RADIUS) users log in to the Gaia Portal on a Check Point Quantum Security Gateway running R81.20 Jumbo Hotfix Accumulator Take 98, the system generates more than 80 repetitive log entries per login in the /var/log/messages file on the Security Gateway:

  httpd2: has_users_passwd_expired: failed to find info about USER.

These repetitive messages make it difficult to monitor other events.

• The issue affects all RADIUS users, not just a single account.

Cause

The Gaia OS password expiration feature is designed for local users only.

When a RADIUS user logs in to the Gaia Portal, the system attempts to check the user's password expiration status. Because RADIUS users are not defined locally, the system cannot find the required information.

An issue in the log handling mechanism causes the system to write excessive messages.

Solution

This problem was fixed. The fix is included in:

• Jumbo Hotfix Accumulator for R82.10 starting from Take 36

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.

For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

Hotfix installation instructions:

Refer to sk168597 - How to install a Hotfix.

NOTE

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Article Properties

Access Level: General
Status: Approved by TAC
Date Created: 2026-01-07
Last Modified: 2026-07-22